As an aged care provider you may be outsourcing a number of key service areas that aged care auditors cover when they visit your site. They may include food prep, laundry services and last, but not least, your chemical supplier.
It’s easy to let such outsourced service areas slip, particularly if you are not directly responsible for them. We’ve made a small list of some of the items that you may be outsourcing, but ultimately will be responsible for in the event of an audit fail.
- SDS Documentation – this clocks in as a very major item on the auditor’s agenda as part of Outcome 4.2 – Regulatory Compliance. It is the chemical supplier’s responsibility to maintain this and it’s critical that documentation for all purchased chemicals is up to date. If you haven’t already, check to see if your supplier provides online access to SDS documentation. This means you can always access up-to-date documentation at the click of a button.
- Chemical Labelling – Your chemical supplier must ensure that all containers and bottles containing chemical are clearly and correctly labelled. In addition, your supplier should have updated their packaging to reflect the GHS packaging standards, which were rolled out in 2017. (Outcome 4.2 – Regulatory Compliance)
- Well stocked Dispensers – It is critical that dispensers of any hygiene consumable are always stocked, as an unstocked dispenser can be technically regarded as a failure to provide necessary goods to facilitate quality service delivery. (Outcome 1.7 – Inventory & Equipment) Smaller stockpiles strategically located near sanitisation stations will make it easy for staff to quickly refill dispensers if they do run out unexpectedly.
- Staff Education and Training – As an aged care provider, you need to ensure that any staff conducting operations on your site, are adequately trained to enable them to perform their roles safely and effectively (Outcome 1.3 – Education & Staff Development). When it comes to chemicals it is the supplier’s responsibility to supply the training upon request.
The following tips, are not stipulated in regulation, but they are good practices to implement for optimum operating performance.
- Dispenser Locations - Strategic positioning of dispensers throughout the facility for items such as paper towel, hand wash, sanitiser and gloves is important to meet Outcome 1.7 – Inventory & Equipment. Loose packs of supplies, stacked on and around basins will create a bad impression to the auditor.
- Safe Operating Procedures / Instruction of Use Signage – While wall chart instructions are not a legislative requirement, they will ensure staff have access to information to perform their roles (Outcome 1.8 – Information Systems)
This is a guide only, and should not be regarded as a comprehensive audit checklist. Wanting more information on how to prepare for an accreditation audit? View the AACQAs pocket guide to Accreditation Standards here.