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Is your facility fighting COVID-19 with proper hygiene? Click here to find out more
Yes. You will need a trading account to purchase from us. (This is not a credit application.) We primarily supply trade businesses with an ABN and an address we can deliver to – i.e. not a Post Office box. If you are shopping for personal use, we can suggest exploring suitable retail outlets.
You can complete our online application or speak with an Account Manager. Eligible business customers receive our standard trading terms.
Our standard terms are 25 days from the end of the month, with a starting credit limit of $1,000. Once you have paid three invoices within terms, you can request an increase. If you buy more and your payments remain on time, we will proactively review your credit limit. Increases remain subject to credit review.
You can pay by EFT using the bank details on your invoice, or by credit or debit card through the secure payment link included on your Tax Invoice. We also offer direct debit.
Yes. Direct debit can save time on payments by automatically paying valid invoices according to your agreed terms. Your Account Manager can help you set this up.
Copies of unpaid invoices are available on the Veridia Payments page. Ask your Account Manager for the link and for statements and paid invoices.
Contact your Account Manager, who can update your customer details. Let us know promptly if an order is already in progress, as changes to an existing delivery may be limited.
You can order online, by email, text message or telephone, or with help from your Account Manager. If you would like to discuss our managed stock arrangements, contact your Account Manager.
No. You don’t need to meet a minimum order value. Our regular scheduled delivery service is free in eligible delivery areas; freight charges apply outside those routes and on special delivery arrangements.
Yes. You can view previous orders and reorder through our online store. We can also set up personalised quick-order forms, reusable templates and favourites lists to make regular ordering easier. Ask your Account Manager to help set these up.
If a product is unavailable, we may place it on back order. We aim to contact you before dispatch to discuss your options. You can choose alternatives, change the order, or wait for stock to become available.
We check orders for possible errors, unusual quantities, and stock availability issues. If we notice a potential problem, we’ll contact you to confirm the details before dispatch.
Contact your Account Manager as soon as possible. If your order has not been already invoiced or dispatched, we can amend or cancel it.
Yes. Online, you can review the value in your shopping cart before submitting an order. Your Account Manager can also help with quotations and special pricing.
Yes. Our online catalogue does not necessarily include everything we can supply. Tell your Account Manager what you need; we may have it available or may be able to source it.
Yes. Tell your Account Manager what you’re using now and what you need. We’ll use our product knowledge and industry experience to tailor alternatives to your needs.
Samples may be available depending on the product. Your Account Manager can check for you.
Yes. Your Account Manager can arrange individual logins for staff who need them.
Some products are offered in more than one pack size or ordering quantity. Check our online store or ask your Account Manager.
We run scheduled deliveries across many areas of New South Wales and Queensland. Ask our WeCare team for the areas we service, delivery days and order cut-off times. We can also arrange delivery elsewhere through transport partners where a suitable service is available.
Delivery is free for eligible customers on our regular scheduled runs within our usual delivery areas. Deliveries outside those routes or requested outside our standard schedule may attract freight charges. We can discuss available options and costs before you order.
The usual cut-off is 1:00 pm on the day before delivery, although some areas have different cut-offs. Ask our WeCare team for the times applying to your area.
If your items are in stock and your order is processed before the cut-off, we’ll usually deliver on your next scheduled delivery day. Ask our WeCare team for your area’s usual schedule. For deliveries outside our regular routes, delivery times depend on the courier.
Yes. We have our own dedicated team of local drivers for our scheduled delivery routes. For deliveries beyond those routes, we work with trusted courier services to ensure you receive your goods as quickly as possible.
Yes, by arrangement. Speak with your Account Manager so we can get your order ready before you arrive.
Yes. Contact your Account Manager to tell us your timeframe, check product availability and discuss delivery options. Urgent delivery may require special transport arrangements and additional charges.
Yes. If your site has a loading dock, restricted access, or other specific receiving instructions, tell your Account Manager. We’ll note your instructions to help deliveries run smoothly.
We don’t currently offer live delivery tracking, but our regular delivery runs provide predictable arrival windows. For a dispatch or delivery update, contact WeCare.
Contact our WeCare Team with your order or delivery paperwork so we can look into it. We may arrange a credit, resupply, replacement, collection, or other solution.
Contact WeCare as soon as you notice the damage. Please provide your delivery paperwork and photos of the damage to help us investigate and find a suitable solution.
Speak with WeCare before returning goods. Your options depend on the product, condition and reason for return, as well as our Terms & Conditions of Trade and applicable customer rights. Where a collection is needed, we can often arrange it on our next scheduled delivery run. Charges may apply for goods correctly supplied against your request; we will explain these before proceeding.
WeCare is your contact for questions on supply, delivery and after-sales issues. Explain the issue and have the order details available so the team can help resolve it.
Yes. Business Development Managers (BDMs) can visit by appointment – ask your Account Manager to arrange a visit.
Yes. Tell your Account Manager what you’re using now, what you need and what you’d like to improve. You can also request a more detailed review with your BDM.
Yes. We look at the overall cost of cleaning and consumables, including product suitability, usage, dilution, dispensing, waste and ordering practices. Ask your BDM to review ways to reduce costs while maintaining service standards.
Yes. Our managed stock service helps you keep stock levels in line with your usage and trading needs, supported by reliable, frequent deliveries. Your Account Manager can discuss options for your site.
Yes. We work with customers managing multiple storerooms, locations across a city, or sites throughout Australia. Request a meeting with your BDM to talk about your supply needs.
Yes. We aim to support consistent products and customer experiences wherever you operate. Request a meeting with your BDM to discuss your product list.
Yes. We welcome regular and recurring purchasing arrangements. Your Account Manager can note your requirements and explore suitable pricing and supply terms.
Yes. We can assist with some custom-printed products such as napkins, cups and glassware, depending on availability. Ask your BDM about artwork, minimum quantities and lead times.
Yes, in some circumstances. Free-on-loan equipment may be available depending on your site needs and product usage. Your Account Manager can discuss your options.
Yes. We install and maintain dispensing equipment owned by Veridia under specific agreements. If you purchase your own equipment, we may be able to recommend someone to help with installation and maintenance. Discuss your needs with your Account Manager.
Yes. Our field service staff can schedule training in our cleaning chemicals and dispensing equipment. Your Account Manager can organise the training for you.
We offer a wide variety of products, including products with potential environmental benefits. If you want to reduce environmental impact while managing costs, ask your BDM for a review. Specific environmental claims should be checked against the product’s documentation.
Search for the product by name or code on our online ordering platform. Open the relevant product page. If we have a Safety Data Sheet (SDS) for the product, you’ll find a download link there.
Search for the product on our online ordering platform and open its product page. Any technical documents we hold, including Technical Data Sheets (TDS), will be available to download. If there’s no download link, we may not have that information available.
Call our WeCare team on 1300 228 222 and they will put you in touch with the right person to answer your enquiry.
Whether you need everyday supplies, help managing stock or advice on improving your systems, our team is here to support you.
If you have any further questions, please get in touch.
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