Privacy Policy

Veridia Australia Pty Ltd (“Veridia”, “we”, “us”, “our”) knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.

This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our websites, purchasing our products or services, or communicating with us, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.

1. What Personal Information We Collect

We may collect personal information including, but not limited to:

• Names
• Business and personal contact details (email address, phone number, postal address)
• Job titles and organisational details
• Account and transaction information
• Communication records
• Website usage information
• Technical information such as IP address, browser type, device information

We do not intentionally collect sensitive information (such as health information or government identifiers).

2. How We Collect Personal Information

2.1 Information You Provide to Us

We collect personal information when you:

• Interact with our websites
• Place orders or make enquiries
• Create or update an account
• Communicate with us by email, telephone or other electronic means
• Participate in surveys, reviews or feedback
• Engage with us as a customer, vendor, supplier or business contact

2.2 Business Communications

We may collect and process personal information contained in business communications, including communications by email, telephone or other electronic means between you and Veridia.

This may include:

• Names and contact details
• Sender and recipient information
• Date and time of communications
• Subject matter references
• Brief factual summaries of correspondence

2.3 Automatic Information

When you interact with our websites or systems, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Operating system
• Device type
• Pages visited and time spent
• Referring URLs
• Cookie identifiers

3. Automated Processing of Communications

Veridia may use automated systems to collect, process and store information derived from business communications (including email communications).

Automated processing may include:

• Capturing communication metadata
• Indexing communications
• Creating brief factual summaries
• Recording activities in internal business systems

These processes are used for legitimate business purposes, including:

• Business record-keeping
• Customer and vendor relationship management
• Operational continuity
• Compliance and audit support
• Risk management

Automated processing:

• Does not interfere with the delivery of communications
• Is not used for automated decision-making that has legal or similarly significant effects on individuals
• Is subject to access controls and retention limits

4. How We Use Personal Information

We use personal information to:

• Provide products and services
• Respond to enquiries and requests
• Manage customer and vendor relationships
• Process transactions
• Maintain accurate business records
• Improve our products, services and websites
• Communicate with you
• Meet legal and regulatory obligations

5. Disclosure of Personal Information

We do not sell personal information.

We may disclose personal information to:

• Related entities within the Veridia group
• Service providers and contractors who assist us (e.g. IT providers, analytics providers, payment processors)
• Professional advisers (e.g. legal, accounting)
• Law enforcement or regulatory authorities where required or authorised by law

Service providers are required to handle personal information only for authorised purposes.

6. Overseas Disclosure

Where practicable, personal information is stored and processed in Australia.

In some circumstances, personal information may be disclosed to overseas service providers (for example, cloud or analytics services). Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles.

7. Website Analytics and Cookies

7.1 Cookies

We use cookies to:

• Recognise returning visitors
• Enable website functionality
• Improve user experience

You can manage cookies through your browser settings; however, disabling cookies may affect website functionality.

7.2 Mouseflow

This website uses Mouseflow, a website analytics tool that records interactions such as mouse movements, clicks, scrolling, and form interactions (excluding sensitive fields). Mouseflow does not intentionally collect personally identifiable information.

You can opt out at:
https://mouseflow.com/opt-out

More information:
https://mouseflow.com/legal/company/privacy-policy/

7.3 Quantcast Measure

We also use Quantcast Measure to collect anonymous, non-personally identifiable information about website usage to help us understand visitor interactions.

More information:
https://quantcast.com

8. Security of Personal Information

We employ appropriate technical, administrative and physical safeguards to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Access to personal information is limited to individuals with a legitimate business need consistent with the purpose for which the information was collected.

Where information is transmitted electronically, industry-standard encryption is used where appropriate.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

Information derived from business communications is retained in accordance with our internal data retention policies and deleted when no longer required.

10. Access and Correction

You may request access to personal information we hold about you, or request correction if you believe the information is inaccurate, incomplete or out of date.

Requests can be made using the contact details below. We may need to verify your identity before responding.

11. Complaints

If you have a complaint about how we handle personal information, please contact us using the details below. We will investigate and respond within a reasonable time.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Children’s Privacy

Our products and services are not directed at children. We do not knowingly collect personal information from individuals under 18 years of age.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The version in effect at the time personal information is used will apply.

We encourage you to review this policy periodically.

14. Contact Us

Veridia Australia Pty Ltd
Email: we.care@veridia.com.au
10 Voyager Circuit Glendenning NSW 2761 Australia