As an aged care provider you may be outsourcing a number of key service areas that aged care auditors cover when they visit your site. They may include food prep, laundry services and, last but not least, your chemical provider.
It’s easy to let such outsourced service areas slip, particularly if you are not directly responsible for them. We’ve made a small list of some of the items that you may be outsourcing, but ultimately will be responsible for in the event of an audit fail.
The below items are sourced from regulations, so every auditor will inspect them:
This clocks in as a very major item on the auditor’s agenda as part of Standard 8c (v) – Regulatory Compliance. It is the chemical supplier’s responsibility to maintain this and it’s critical that documentation for all purchased chemicals is up to date.
If you haven’t already, check to see if your supplier provides online access to SDS documentation. This means you can always access up-to-date documentation at the click of a button.
Your chemical supplier must ensure that all containers and bottles containing chemical are clearly and correctly labelled.
In addition, your supplier should have updated their packaging to reflect the GHS packaging standards, which were rolled out in 2017. (Standard 8c (v) – Regulatory Compliance)
Well Stocked Dispensers
It is critical that dispensers of any hygiene consumable are always stocked, as an unstocked dispenser can be technically regarded as a failure to provide necessary goods to facilitate quality service delivery. (Standard 7a – Delivery of safe and quality care)
Smaller stockpiles strategically located near sanitization stations will make it easy for staff to quickly refill dispensers if they do run out unexpectedly.
Staff Education and Training
As an aged care provider, you need to ensure that any staff conducting operations on your site are adequately trained to enable them to perform their roles safely and effectively (Standard 7c – Staff Competency).
When it comes to chemicals it is the supplier’s responsibility to supply this training upon request.
The following tips are not stipulated in regulation, but they are good practices to implement for optimum operating performance.
Strategic positioning of dispensers throughout the facility for items such as paper towel, hand wash, sanitiser and gloves is important to meet Standard 7a – Ensuring Staff have the resources to deliver Quality Service.
Loose packs of supplies stacked on and around basins will give auditor an impression of disorganization.
Safe Operating Procedures / Instruction of Use Signage
While wall chart instructions are not a legislative requirement, they will ensure staff have access to information to perform their roles (Standard 5a – Ease of Understanding)
This article is a guide only, and should not be regarded as a comprehensive audit checklist.
Wanting more information on how to prepare for an accreditation audit? View the AACQAs Self Assessment Tool relating to the new Standards here.